Shipping & Returns Policy

SHIPPING:   *We do not ship to Parcel Collect or PO BOX addresses.  All parcels will require a signature, so if you aren’t home a card will be left for you to collect your parcel from your local post office.

AUSTRALIA:

We offer a flat rate on all purchases within Australia of $11.00. This includes tracking your parcel with Australia Post.  This fee is fixed regardless of your order size.  Arrival of your item varies in accordance with your post code.

NEW ZEALAND:

We offer flat rate shipping to our New Zealand neighbours for just $21.00 this includes tracking so you can follow your parcel every step of the way.

INTERNATIONAL:

We ship all over the World.  International rates will vary depending on weight & destination. Tracking included.

DISPATCH:

Orders finalised with full payment before 3pm AEST will be shipped that same business day.  After 3pm, orders will be shipped the next business day. You will receive an email once your order has been sent.

RETURNS POLICY:
You may return new and unopened items within 14 days of delivery for a full refund or exchange.

We will also cover the return shipping costs if the return is a result of our error.

You should expect to receive your refund within a couple of days of us receiving your item, however, this will also depend on the time it takes your bank to process our refund request.

If you need to return an item, simply notify us via e-mail ( info@bagitrg.com).